PODIUM
F.A.Q.
Everything you want to know and you have the right to ask.
All the information written in this page, as well as the one you will find in the pages about the description of transport service and methods of payment, will be binding for us.
You can consider them as the conditions that will rule our dealing.
Please read carefully the sales condition here listed.
B2C (Business to Consumer): Sales to end consumers (non-entrepreneurs)
Delivery to EUROPE:
VAT: We charge VAT ( Value Added Tax) according to the rate applicable in your country.
Note: Thanks to the OSS regime, we remit VAT directly to your country.
Your responsibilities: The price already includes all tax obligations; no further payments are needed.
In order to issue the commercial invoice, you must write your own tax payment code in the order form.
Note: Thanks to the OSS regime, we remit VAT directly to your country.
Return shipments: In case of a return, the cost of return shipping will be deducted from the amount you paid.
Delivery to the United Kingdom:
Customs clearance: Shipments are subject to customs clearance by the carrier.
Your responsibilities: You are responsible for paying all import-related fees upon delivery.
Customs fees payment process: A payment link will be sent to you via email by the carrier; you can pay by card or PayPal.
Delivery outside the EU
VAT: No VAT is charged at the point of sale.
Possible charges: The shipment may be subject to VAT, duties, taxes, or other fees in the destination country.
Unpredictable costs: We cannot predict these additional costs, and they are borne by the purchaser.
Variability of charges: Charges vary by country; for accurate information, please contact your local customs office or visit their website.
Customs clearance: Delivery may be delayed due to customs clearance in the destination country.
Shipment declaration: We cannot declare the shipment as a gift or undervalue it.
Your responsibilities:
Payment of charges: You are responsible for paying all import VAT, duties, and other fees according to your country’s laws.
Undeliverable shipments: If the shipment cannot be delivered due to failure to comply with legal obligations in your country or refusal to accept it, it may be disposed of by customs without compensation.
How the inside tree warranty works?
Your inside saddle tree is life guaranteed.
In general, the aging process of PE plastic is a gradual phenomenon that depends on various environmental and chemical factors. Over time (years, obviously…) the aging process is inevitable, and causes a reduction in mechanical properties and a potential fragmentation of the plastic. This is why we guarantee the inside tree of our saddles for life.
Any breakage of the frame does not cause any harm to the horse or rider, but obviously it must be changed.
WHAT TO DO?
1) If your saddle model is completely interchangeable, strip it completely and send photos of the broken tree to: assistenza@sellepodium.com.
You will only charged for the shipping costs for the new tree.
You can safely throw the broken one in the plastic, PE is completely recyclable.
2) If you don’t have the time or don’t mind to do it, you can send us all the saddle (without any accessories: only the saddle) and we will take care instead, changing the tree, but we ask you to pay the labour costs, 50 euros, plus shipping. You can also take advantage of our maintenance service; we will do a quick check-up and send you a possible cost estimate. You can freely decide whether to accept or not.
3) If you have a saddle model that cannot be completely dismantled (some models have parts that cannot be dismantled except by our saddle maker), in this case too, you will have to send us the entire saddle (only the saddle, without accessories) and we will replace the tree and reassemble the various parts. You will be charged for labour cost of 50 euros plus shipping.
How can I pay the purchased product?
You can choose the payment method that best suits you, once you receive the second order confirmation, with shipping costs who is calculated on the location, package size and weight.
You have two choices:
- Bank transfer, whose details will appear once you have chosen this option. If you want, you can send us the receipt of payment via email to ordini@sellepodium.it, so we can proceed in order your items, without wait more days;
- Credit card (PayPal circuit) . With this payment method, you will receive a link to the PayPal site, where you will pay your order.
PayPal payment is managed by PayPal.
Are the orders always accepted?
Orders are always accepted. With the second order confirmation, we will send you, with shipping costs, also the delivery time, as it may be that what you have requested is not available in stock and therefore must be produced.
How goods are delivered?
By BARTOLINI/DPD courier for Italy, with delivery in 24 hours (48 for the south and islands) and Europe in 4 working days.
By DPD or DHL in Europe and the rest of the world, with a maximum of one working week.
Is it possible to cancel my order?
Have you paid but you made a mistake? Just write within 24 hours to ordini@sellepodium.it, asking us to modify your order and you will be refunded, net of bank charges. Remember to write your bank details, including the SWIFT code.
If, after receiving the order confirmation email that you still have to pay, let us know and we will cancel your order.
All orders are not processed if not paid. Therefore, if, within a week, we do not receive your payment, the order will be automatically canceled.
What guarantees can I have on the purchased products?
All our products are exactly as per showed in our website, just remember that in the pictures some colours may be slightly different.
Your consumer rights are protected by the European guarantee, as reported on these pages: https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_it.htm
If you find any discrepancies, please report them to us immediately, via our dedicated email: assistenza@sellepodium.com. It will be our care to assist you!
Return policy
Returns are not accepted from Switzerland and other non-EU countries (CE)
Returns and exchanges of saddles are not accepted.
Customized items are not accepted.
Returns and exchanges of items on sale and/or with a discount are not accepted
The returned items must not have been worn, washed, or treated in any way.
The items must necessarily be returned in the same conditions in which they were shipped and must be packaged and wrapped appropriately.
All labels on the item, whether fabric or hanging, must be intact and must not have been removed from the item.
130 (Consumer rights). – 1. The seller is liable to the consumer for any lack of conformity existing at the time of delivery of the goods.
The items you wish to return must be in the same condition they were delivered to you.
The products must be intact, unused, and undamaged.
For shipping, use the same box and internal packaging in which you received your order or, if this is not possible, an equally secure one.
In case of a non-compliant or defective product, you can replace it with the same item, if available in stock, or request a refund.
Contact our Customer Service at assistenza@sellepodium.it within 10 days of the order delivery date and send your request of return, specifying why your request, adding if possible same pics.
Products authorized for return travel at the expense, care and risk of Customer.
AR.TE.EQ reserves 14 days, after received the return goods, to make any refunds, not including shipping costs, on the payment method used by the customer at the time of purchase.
How can i track my order?
You will receive an email as soon as the package is shipped, with the name of the courier and the tracking number. You can follow the shipping on the courier’s website. If the delivery is delaying, you can call the courier in your city directly and ask for explanations. Also report it to us, so that we can act with our local courier.
Our customer service is available from 9 am to 1 pm, Monday to Friday, excluding weekday holidays.
What shall I do if the parcel is damaged?
We have chosen the best to deliver, by packaging it in the best possible way, but some accidents can always happen.
If the package delivered to you is visibly damaged, take some photos that you will send us and refuse it.
This will allow us to take action against the courier and encourage him to always do his job better.
What will you do with your customers' data?
The data you provide us, for which we ask for authorization to process, are exclusively to be able to send you the goods you ordered from us by completing all the formalities established by law and necessary for our accountability, when we will issue the commercial invoice, after received your payment.
We will not use them for anything else, nor will we pass them on to third parties for analysis, marketing operations or anything else.
In detail: we will use them to be able to carry out administrative procedures; we will write your address on the waybills that we will fill out for our couriers;
In any case, as referred by law 675 of 31/12/1996, you can at any time ask us what data we have about you and ask for its correction or cancellation.
The data controller is: AR.TE.EQ. – Via del Ramarro,24 – 00134 Rome
